299 Privacy Policy — Your Data, Your Rights

This Privacy Policy applies to all services provided by 299 through the website 299-299.net and any associated mobile applications. It explains how 299 collects, processes, stores, and protects the personal data of players and visitors based in Bangladesh and elsewhere.

299 is committed to handling your personal data responsibly and transparently. We collect only what we genuinely need to operate the platform, verify your identity, process your payments, and provide you with a safe and enjoyable gaming experience. We do not collect data for the sake of it, and we do not sell your information to anyone — ever.

By registering on 299 or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how 299 handles your data, you can reach our team at any time at [email protected].

299 collects personal data in several categories depending on how you interact with the platform. The table below gives a clear breakdown of the types of data we collect and why each category is necessary for operating the 299 platform.

299 collects your personal data through several channels. Understanding how your data reaches us helps you stay informed and in control of your information at all times.

• Direct registration: When you create your 299 account, you provide your name, contact details, and date of birth directly through the registration form.
• Identity verification: When you submit documents to verify your 299 account, we collect the information contained in those documents.
• Payment transactions: When you make a deposit or withdrawal on 299, transaction reference data is recorded to maintain accurate financial records.
• Platform usage: As you browse and play on 299, technical and usage data is automatically collected through cookies and server logs.
• Customer support: When you contact the 299 support team, the content of your communications is recorded to help resolve your query and improve our service.
• Promotions and surveys: If you participate in a 299 promotion or complete a feedback survey, any information you provide is collected and stored.

Every piece of data that 299 collects is used for a specific, legitimate purpose. We do not use your data in ways that go beyond what is described in this Privacy Policy. The primary purposes for which 299 uses your personal data are as follows:

• To create and manage your 299 account and verify your identity in line with our legal obligations.
• To process your deposits and withdrawals securely and accurately.
• To detect and prevent fraud, money laundering, and other illegal activity on the 299 platform.
• To provide customer support and resolve any disputes or queries you raise with the 299 team.
• To send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts.
• To personalise your experience on 299 by showing you games and promotions that are relevant to your activity.
• To analyse platform usage patterns and improve the overall quality of the 299 service.
• To comply with applicable laws and regulatory requirements, including anti-money laundering obligations.

299 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in order to operate the platform effectively and comply with legal obligations, 299 may share limited data with the following categories of trusted partners:

• Payment processors: bKash, Nagad, and Rocket receive transaction reference data necessary to process your deposits and withdrawals. They do not receive your full 299 account profile.
• Identity verification services: Third-party KYC providers may process your identity documents to confirm your eligibility to use 299. These providers are bound by strict data protection agreements.
• Game software providers: The studios behind 299's games may receive anonymised gameplay data to ensure fair game operation and resolve technical disputes.
• Legal and regulatory authorities: 299 may be required by law to disclose certain data to regulatory bodies, law enforcement agencies, or courts. We will always comply with valid legal requests.
• IT and security service providers: Companies that help 299 maintain platform security and infrastructure may have limited access to technical data under strict confidentiality agreements.

299 uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in securely, and understand how players use the site. A cookie is a small text file stored on your device when you visit 299.

• Essential cookies: Required for the 299 platform to function. These handle your login session, security tokens, and basic site functionality. You cannot opt out of these.
• Analytics cookies: Help 299 understand which pages and games are most popular, how long players stay on the site, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Remember your language settings, display preferences, and other personalisation choices on 299.
• Marketing cookies: Used to show you relevant 299 promotions based on your activity. You can disable these through your browser settings.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in and use certain features of the 299 platform.

Protecting your personal data is one of 299's most important responsibilities. We invest heavily in security infrastructure to ensure that your information is safe from unauthorised access, loss, or misuse. Here is what 299 does to keep your data secure:

• All data transmitted between your device and 299 is encrypted using 256-bit SSL/TLS encryption — the same standard used by major banks.
• Sensitive data such as identity documents and payment references are stored in encrypted form on secure servers with restricted access.
• 299 conducts regular security audits and penetration testing to identify and address potential vulnerabilities before they can be exploited.
• Access to player data within the 299 organisation is strictly limited to staff who need it to perform their job functions.
• All 299 staff with access to personal data are trained in data protection best practices and bound by confidentiality obligations.
• In the event of a data breach that affects your personal information, 299 will notify you promptly and take immediate steps to contain the breach.

299 retains your personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The retention periods for different categories of data are as follows:

• Account data: Retained for the duration of your active 299 account, plus a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records: Retained for a minimum of seven years in line with financial record-keeping requirements.
• Identity verification documents: Retained for five years after account closure or the completion of the verification process, whichever is later.
• Support communications: Retained for three years after the resolution of the relevant query or dispute.
• Usage and analytics data: Retained in anonymised form for up to two years for platform improvement purposes.

When your data is no longer required, 299 will securely delete or anonymise it so that it can no longer be linked back to you as an individual.

As a player on 299, you have a number of rights in relation to your personal data. 299 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, contact us at [email protected].