Terms and Conditions for 299 — Know Your Rights

By accessing, registering on, or using the 299 platform in any way, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These terms form a legally binding agreement between you and 299. If you do not agree with any part of these terms, you must stop using the 299 platform immediately.

These Terms and Conditions apply to all services offered by 299, including but not limited to sports betting, casino games, live dealer games, and any promotional offers or bonuses made available to players on the platform. By continuing to use 299 after any updates to these terms, you accept the revised version in full.

To register and use the 299 platform, you must meet all of the following eligibility requirements without exception. 299 reserves the right to request documentation to verify eligibility at any time, and accounts found to be in breach of these requirements will be closed.

• You must be at least 18 years of age at the time of registration on 299.
• You must be a resident of a jurisdiction where online gaming is not prohibited by local law.
• You must not be registered on any self-exclusion list or have previously been excluded from 299.
• You must not be acting on behalf of another person or as an agent for any third party.
• You must not be an employee, contractor, or immediate family member of a 299 employee.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Each player is permitted to hold only one account on the 299 platform. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited and will result in all associated accounts being closed.

When registering your 299 account, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, and a valid contact method. Providing false information during registration is a breach of these terms and may result in account closure and forfeiture of any balance held.

• You are solely responsible for maintaining the confidentiality of your 299 login credentials.
• Never share your password with anyone, including 299 support staff — we will never ask for your password.
• You must notify 299 immediately if you suspect unauthorised access to your account.
• 299 is not liable for losses resulting from unauthorised access caused by your failure to keep credentials secure.
• Account verification documents may be requested at any time to confirm your identity.

299 accepts deposits via bKash, Nagad, and Rocket — the payment methods most widely used by players in Bangladesh. All deposits must be made from a payment account that is registered in your own name. Deposits made from third-party accounts are not permitted and may result in account suspension pending investigation.

Deposits are credited to your 299 account in real time in the vast majority of cases. In rare instances where a deposit is delayed, please contact the 299 support team with your transaction reference number and we will resolve the issue promptly.

• Minimum deposit amount: ৳100 per transaction.
• Maximum deposit limits may apply depending on your account verification status.
• 299 does not charge any fees for deposits, though your payment provider may apply their own charges.
• All deposits are processed in Bangladeshi Taka (BDT).
• Deposits made in error cannot always be reversed — contact support immediately if you deposit the wrong amount.

299 is committed to processing withdrawals as quickly as possible. The average withdrawal processing time on 299 is under three minutes for verified accounts using bKash, Nagad, or Rocket. Withdrawals can only be made to the same payment method used for your most recent deposit, and must be made to an account registered in your own name.

Before your first withdrawal, 299 may require you to complete identity verification. This is a standard process designed to protect players and prevent fraud. You will be asked to provide a copy of a valid government-issued ID and proof of your payment method. This process is typically completed within 24 hours.

• Minimum withdrawal amount: ৳200 per transaction.
• Withdrawals of real money funds (not bonus funds) are processed without wagering requirements.
• Bonus-derived winnings are subject to the wagering requirements specified in the relevant promotion.
• 299 reserves the right to conduct additional verification checks on large withdrawal requests.
• Withdrawals to third-party accounts are strictly prohibited and will be declined.

299 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms attached to each individual offer, in addition to these general Terms and Conditions. It is your responsibility to read and understand the terms of any bonus before claiming it on 299.

Wagering requirements specify how many times a bonus amount must be wagered before the resulting winnings can be withdrawn. For example, a bonus with a 10x wagering requirement means you must place bets totalling 10 times the bonus amount before any winnings from that bonus become withdrawable.

• Bonuses are credited to a separate bonus balance and cannot be withdrawn directly.
• Only winnings generated after meeting wagering requirements can be withdrawn from 299.
• Bonuses have expiry dates — unused bonuses will be removed from your account after the stated period.
• 299 reserves the right to withdraw any bonus offer at any time without prior notice.
• Attempting to abuse bonus offers through multiple accounts or coordinated play is prohibited.
• 299 may void bonuses and related winnings if abuse is detected.

All games available on the 299 platform use certified random number generation (RNG) systems to ensure fair and unpredictable outcomes. 299 is committed to providing a level playing field for every player, regardless of their account size or history on the platform.

Players are expected to engage with 299 games in good faith and in accordance with the rules of each individual game. Any attempt to gain an unfair advantage — whether through technical exploitation, collusion with other players, or any other means — is a serious breach of these terms.

• The use of automated betting software, bots, or scripts on 299 is strictly prohibited.
• Exploiting software bugs or glitches to gain an advantage is prohibited and must be reported to 299 immediately.
• Collusion between players to manipulate game outcomes is prohibited and will result in account closure.
• 299 reserves the right to void bets placed in error or as a result of a technical fault.
• In the event of a dispute about a game outcome, the 299 server records are the definitive source of truth.

299 is committed to promoting responsible gaming and providing tools that help players stay in control of their gaming activity. We believe that gaming should be an enjoyable form of entertainment, and we take our responsibility to protect vulnerable players seriously.

If you feel that your gaming is becoming a problem, 299 provides a range of tools to help you manage your activity. These include deposit limits, session time reminders, cooling-off periods, and self-exclusion options. All of these tools are available through your 299 account settings or by contacting our support team.

• Deposit limits can be set on a daily, weekly, or monthly basis and take effect immediately.
• Self-exclusion from 299 can be requested for periods ranging from 30 days to permanent exclusion.
• During a self-exclusion period, you will not be able to access your 299 account or receive promotional communications.
• 299 will not reverse a self-exclusion request during the stated exclusion period.

For more detailed information about responsible gaming tools and resources available to players in Bangladesh, please visit our dedicated Responsible Gaming page.

299 collects and processes personal data in accordance with our Privacy Policy. By registering on 299, you consent to the collection and use of your personal data as described in that policy. We collect only the data necessary to operate the platform, verify your identity, process payments, and provide customer support.

299 does not sell, rent, or share your personal data with third parties for marketing purposes. Your data is stored securely and protected by industry-standard encryption. For full details of how 299 handles your personal information, please read our Privacy Policy.

299 reserves the right to suspend or close any player account at any time if we have reasonable grounds to believe that the account is being used in breach of these Terms and Conditions, or if we are required to do so for legal or regulatory reasons.

• Accounts may be suspended pending investigation if unusual activity is detected.
• Players will be notified of account closure by email where possible.
• If your account is closed due to a breach of these terms, any bonus funds and associated winnings may be forfeited.
• Real money deposits not derived from bonus abuse will be returned to the original payment method.
• You may close your 299 account at any time by contacting our support team.

To the fullest extent permitted by applicable law, 299 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform. This includes but is not limited to losses arising from technical faults, service interruptions, or errors in game outcomes that are subsequently corrected.

299 makes no warranty that the platform will be available at all times or free from errors. While we maintain a 99.7% uptime target, scheduled maintenance and unforeseen technical issues may occasionally affect platform availability. 299 will not be liable for losses incurred during periods of platform unavailability.

299 reserves the right to update or modify these Terms and Conditions at any time. When we make significant changes, we will notify registered players by email and display a notice on the 299 platform. The date of the most recent update is always shown at the top of this page.

Your continued use of the 299 platform after any changes to these terms constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using 299 and may request account closure by contacting our support team at [email protected].