Gaming on 299 is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take responsible gaming seriously and give every player in Bangladesh the tools they need to stay in control, set their own limits, and enjoy the experience safely.
299 provides free tools to help you manage your gaming activity at any time — no questions asked.
Our Commitment
At 299, responsible gaming is not just a page on our website — it is a core part of how we operate every single day. We believe that every player in Bangladesh deserves a safe, fair, and enjoyable experience, and that means giving you real tools and real support when you need them.
Gambling should always be a choice made freely, with a clear head and a set budget. The moment it starts to feel like an obligation, a way to recover losses, or something you cannot stop — that is when 299's responsible gaming tools are here to help.
All responsible gaming tools on 299 are completely free to use and take effect immediately. You do not need to justify your decision to anyone on our team.
Responsible gaming on 299 starts with understanding what healthy play looks like. When you play on 299 for fun, within a budget you are comfortable with, and without chasing losses, you are gaming responsibly. The platform is designed to be entertaining — the same way you might enjoy a cricket match or a movie — and it should stay that way.
Problems can develop gradually. A player who starts with small, casual bets can sometimes find themselves spending more time and money than they intended. This is not a sign of weakness — it is a recognised pattern that can affect anyone. That is why 299 has built a full suite of responsible gaming tools directly into the platform, so you can take action before things get out of hand.
We also recognise that some players may be going through a difficult time in their personal or financial lives. 299 strongly advises against using gambling as a way to cope with stress, financial pressure, or emotional difficulties. If you are in that situation, please use our self-exclusion tool or contact our support team — we are here to help, not to judge.
Responsible gaming on 299 is a shared responsibility. We provide the tools — but you know yourself best. Use the features available to you and reach out to our team whenever you need support.
Player Protection
Every tool listed below is available to all 299 players at no cost. Access them through your account settings or by contacting our support team directly.
Set a daily, weekly, or monthly deposit limit on your 299 account. Once your limit is reached, you will not be able to add more funds until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling period.
Set a maximum session duration for your 299 play. When your time is up, you will receive a notification and be logged out automatically. This helps you stay aware of how long you have been playing without having to watch the clock yourself.
Enable regular pop-up reminders on 299 that show you how long you have been playing and how much you have wagered in the current session. These gentle nudges help you make informed decisions about whether to continue or take a break.
Need a short break from 299? A cooling-off period temporarily suspends your account for a set number of days — from 1 day up to 6 weeks. During this time you cannot log in, deposit, or place bets. The period cannot be shortened once activated.
If you feel you need a longer break, 299's self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked and you will not receive any marketing communications from 299.
Review your full gaming history on 299 at any time — including deposits, withdrawals, bets placed, and time spent on the platform. Keeping track of your activity is one of the most effective ways to stay in control of your responsible gaming habits.
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to use one of 299's responsible gaming tools or speak to a professional.
Do you spend more money on 299 than you originally planned to?
Do you find yourself thinking about gambling even when you are not playing?
Have you ever tried to win back money you lost by placing more bets?
Has your gaming on 299 or elsewhere affected your relationships, work, or finances?
Do you feel restless or irritable when you try to cut down or stop gambling?
Have you borrowed money or sold belongings to fund your gambling activity?
Recognise the Signs
Problem gambling can develop slowly and is not always easy to spot in yourself. 299 wants every player to be aware of the warning signs so they can take action early. Here are some of the most common indicators that gambling may be becoming a problem:
Regularly depositing more than you can comfortably afford to lose, or using money set aside for bills, rent, or food to fund your gaming on 299.
Placing additional bets specifically to try to recover money you have already lost. This is one of the most common and dangerous patterns in problem gambling.
Feeling the need to hide how much time or money you spend on 299 from family members or close friends is a significant warning sign worth taking seriously.
Missing work, skipping family commitments, or neglecting daily responsibilities because of time spent gaming is a clear sign that gambling has become a problem.
If you recognise any of these signs in yourself or someone you know, please contact 299 support immediately. We will help you activate the right tools without delay.
Step by Step
Activating any responsible gaming tool on 299 takes less than two minutes. Here is how to do it from your account dashboard or through our support team.
Visit 299-299.net and log in using your registered mobile number and password.
Click on your profile icon in the top right corner and select "Responsible Gaming" from the dropdown menu.
Select the tool you want to activate — deposit limit, session limit, cooling-off period, or self-exclusion — and follow the on-screen instructions.
Confirm your selection. Most tools take effect immediately. You will receive a confirmation message to your registered mobile number.
If you cannot access your account or need urgent help, contact 299 support at [email protected] and our team will assist you right away.
Why It Matters
299 verifies the age of every player during registration. We do not allow anyone under 18 to create an account or access any gaming content on the platform.
Our support team is trained to handle responsible gaming requests with complete discretion and empathy. You will never be made to feel embarrassed for asking for help on 299.
When you activate a cooling-off period or self-exclusion on 299, all promotional emails, SMS messages, and push notifications are stopped immediately.
Every member of the 299 team is trained to identify signs of problem gambling and to respond appropriately, ensuring that players who need help are directed to the right resources.
Common Questions